We will not provide return, exchange or change of mind request once the order is completed. Please make sure to confirm your order before making payment.

Ownership Upon Delivery

We ensure that the manuka honey is packed and protected from impact during the delivery process. All manuka honey dispatched are protected with bubblewraps or other impact absorbing material. Once the Delivery Slip is signed, the ownership of the product is transfered to you. Any damages inflicted/found under your ownership will not qualify for return or refund.

Receiving Damaged Product

If there is any leak detected upon delivery of your manuka honey, please notify us and the deliverymen. Do not accept the product and do not sign the consignment note. We will arrange for another delivery to be made.